Privacy Policy

Effective date: 24 June 2025

ThirteenEight privacy policy

ThirteenEight privacy policy outlines how we collect, use, and protect your personal information when you interact with our website, book a workshop, or purchase art online.

At ThirteenEight, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and store your information when you interact with our website, sign up for workshops, place orders, or join our mailing list.

1. Who We Are

We are ThirteenEight, an independent art studio and store based in Gosport, UK.
Website: www.thirteeneight.co.uk

2. What Data We Collect

We may collect and store the following personal data:

• Name and contact information (email, phone number)

• Address (for order fulfilment or workshop bookings)

• Payment details (processed securely via third-party providers like Square or WooCommerce)

• Communication preferences

• IP address and browsing data (for analytics and performance)

3. How We Use Your Data

We only collect what is necessary and relevant to the service you're using. Your data may be used to:

• Process and fulfil orders

• Confirm bookings for workshops or studio hire

• Send email updates and marketing (with your consent)

• Improve our website and services

4. Marketing and Communications

If you opt in to our newsletter or email updates, we may send you:

• Workshop announcements

• New product alerts

• Studio events and offers

You can unsubscribe at any time by clicking the link in any email or by contacting us directly.

5. Third-Party Services We Use

To provide a smooth and secure experience, we work with trusted third-party services. These providers only receive the data necessary to carry out specific tasks and are required to protect your information.

We may share your data with:

• Square – for secure in-store and online payments

• Square Appointments – to manage bookings for workshops and studio sessions

• WooCommerce – to process and fulfil online orders

• Google Analytics – to understand website traffic and improve our site

• Mailchimp – to send newsletters, workshop updates, and promotional emails (only if you’ve opted in)

We never sell or misuse your data. Everything we collect is used solely to provide the services you’ve signed up for.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct any inaccurate or incomplete data

• Request deletion of your data

• Withdraw consent for data processing at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

7. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.

8. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

ThirteenEight
107 Stoke Road, Gosport, UK
Email: Enquiries@ThirteenEight.co.uk

9. Cookies

We use cookies on our website to improve your experience, track site usage, and manage services like shopping carts and bookings.

Cookies are small text files stored on your device. Some cookies are essential for the site to function (e.g. remembering what's in your cart), while others help us gather insights through tools like Google Analytics.

When you first visit our site, you’ll be asked to accept or manage cookies via our cookie banner. You can update your preferences at any time or change your browser settings.

We use the Cookie Notice & Compliance for GDPR/CCPA plugin to manage consent and cookie behaviour in line with current regulations.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect legal, technical, or business changes. The most current version will always be available on this page, with the effective date updated accordingly. We will update out social media pages with any major policy changes. Either Facebook or Instagram