Delivery Policy

Art & Photography Prints

All of ThirteenEight’s prints are created and printed in house.

We aim to ship within 3-5 business days of ordering and post first class. 

All information can be found in your basket, If you would like more information please feel free to contact us at


How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on
where you are, your orders are printed and shipped from the facility that can do it most efficiently! Due to this you can calculate your shipping costs in your basket.

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at within a weeks’ time with photos of the
damaged product, your order number, and any other details you may have about your order. We’ll
get back to you with a resolution as soon as possible! 

Check out our Refund and Returns Page for more details.